Bad Review, Bad Response, Bad Idea

What Lawyers Need to Understand About Online Reviews, Ethics, and Real-World Risk Bad reviews happen. Sometimes fairly. Sometimes unfairly. Sometimes from people who were never your clients at all. What gets lawyers into ethical trouble is not usually the review. It is the response. I see the same pattern repeatedly. A lawyer feels misrepresented or […]

The Proper Response to a Bad Review is Not to Attack the Customer

People who know me in real life know that I (used) to speak frequently on issues involving legal ethics. This includes the topic of how lawyers should handle bad reviews. One piece of advice I offer applies not just to lawyers, but all businesses, and that is: Do not respond to a bad review by attacking […]

The Fun of Blustering Lawyers – Just Take the Block People

I answer questions on a site called Quora. Most of my answers involve legal issues, though sometimes I answer questions on general advice. The reason I answer questions on Quora and not on most other sites, is because Quora has a policy called BNBR, which stands for Be Nice Be Respectful. In other words, Quora […]