For Whom Does Your Email Address Speak?

Originally posted in 2011. Updated May 2026. I am still surprised by how many lawyers use a free or ISP-based email address for client work. AOL hangs on as the Rodney Dangerfield of email. Hotmail became Outlook.com. Yahoo barely registers for professional use. Gmail dominates the free-email space. A quick search for “what your email […]

Bad Review, Bad Response, Bad Idea

What Lawyers Need to Understand About Online Reviews, Ethics, and Real-World Risk Bad reviews happen. Sometimes fairly. Sometimes unfairly. Sometimes from people who were never your clients at all. What gets lawyers into ethical trouble is not usually the review. It is the response. I see the same pattern repeatedly. A lawyer feels misrepresented or […]

Managing Reviews You Wrote in Google

It is very clear how to edit a review in Google, but no so clear how to delete one. Here is how you can manage and delete your reviews in Google as of November 2, 2020. These are instructions for a Windows 10 computer on the Firefox Browser. Go to Google Maps (I know, that […]

The Proper Response to a Bad Review is Not to Attack the Customer

People who know me in real life know that I (used) to speak frequently on issues involving legal ethics. This includes the topic of how lawyers should handle bad reviews. One piece of advice I offer applies not just to lawyers, but all businesses, and that is: Do not respond to a bad review by attacking […]

Sucuri & Protecting Your Website

Keep Your Website Safe With Sucuri   I realized today that I am more inclined to give negative reviews than positive. Isn’t that the way? So when someone asked me in response to my post on Sitelock if there are any good companies for keeping your website safe, I realized, this is the time to […]

Lawyers Don’t Need Websites?

Lawyers Absolutely Need Websites I remain surprised at the number of attorneys who do not have websites. I am also dismayed, because most of these lawyers are solos and smalls, and I am very partial to those folks. By failing to have a website, lawyers are simply putting themselves at a major disadvantage as compared […]

Free Webinar on SEO

Teaching Free Webinar on SEO – Thursday May 29, 2014 Tomorrow, I am teaching a free webinar on SEO basics.  The seminar is being offered by MyCase.  Sign up for free. My goal in teaching this webinar is to provide lawyers (and other business people) with some specific information that they can use immediately.   […]