Category: Online Presence
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For Whom Does Your Email Address Speak?
Originally posted in 2011. Updated May 2026. I am still surprised by how many lawyers use a free or ISP-based email address for client work. AOL hangs on as the Rodney Dangerfield of email. Hotmail became Outlook.com. Yahoo barely registers for professional use. Gmail dominates…
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Bad Review, Bad Response, Bad Idea
What Lawyers Need to Understand About Online Reviews, Ethics, and Real-World Risk Bad reviews happen. Sometimes fairly. Sometimes unfairly. Sometimes from people who were never your clients at all. What gets lawyers into ethical trouble is not usually the review. It is the response. I…
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The Proper Response to a Bad Review is Not to Attack the Customer
People who know me in real life know that I (used) to speak frequently on issues involving legal ethics. This includes the topic of how lawyers should handle bad reviews. One piece of advice I offer applies not just to lawyers, but all businesses, and…
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Makes Sure You Own Your Domain Name
Don’t Risking Losing Your Domain Name Imagine this scenario. Business hires web designer. Web designer registers domain name for business and creates and supports a website. Things are great until they aren’t. Business no longer wants original web designer. Web designer holds domain name hostage.…
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The Importance of Ethical Reviews for Law Firm Marketing
Reviews are Extremely Important – But Don’t Forget, They Must be Ethical Reviews I can always tell the next trend in law firm marketing by the phone calls and emails I receive from salespeople. Fortunately, I always seem to be ahead of the trend, so…
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Malware Prevention on WordPress Websites and Blogs
The Greater the Numbers the Greater the Risk of Malware Do you know why Microsoft is prone to more viruses than Mac or Linux? It is because there are a lot more Windows based computers and so if someone wants to cause damage he gets…