Bad Review, Bad Response, Bad Idea

responding to negative reviews as a lawyer

What Lawyers Need to Understand About Online Reviews, Ethics, and Real-World Risk Bad reviews happen. Sometimes fairly. Sometimes unfairly. Sometimes from people who were never your clients at all. What gets lawyers into ethical trouble is not usually the review. It is the response. I see the same pattern repeatedly. A lawyer feels misrepresented or […]

Managing Reviews You Wrote in Google

It is very clear how to edit a review in Google, but no so clear how to delete one. Here is how you can manage and delete your reviews in Google as of November 2, 2020. These are instructions for a Windows 10 computer on the Firefox Browser. Go to Google Maps (I know, that […]

When You See a Gmail Address for an Advertiser or SEO – Run

Professional Advertisers Do Not Use Gmail When I was at my old firm, I constantly received messages from “SEO companies” claiming that they could get the firm to the top of Google for whatever keyword. Most of these messages were sent through the law firm’s contact page. Some of them came directly through email. Almost […]

The Proper Response to a Bad Review is Not to Attack the Customer

People who know me in real life know that I (used) to speak frequently on issues involving legal ethics. This includes the topic of how lawyers should handle bad reviews.* One piece of advice I offer applies not just to lawyers, but all businesses, and that is: Do not respond to a bad review by attacking […]

How to Delete a Facebook Post from your Timeline

I get questions about deleting a post a lot, Facebook constantly changes how deleting posts works. I keep rewriting my post in response. So here is how to delete or edit a Facebook post as of November 17, 2017. Updating for mobile on June 1, 2018. In General Basically, on posts. you are looking for carets […]

Remember FC? He Hasn’t Given Up

For FC Being in the Wrong and Getting Called Out is Problematic You probably remember that I posted about a guy who decided to call me a bad name on Facebook.  I didn’t use his name, of course, but he did experience some ramifications on Facebook when I told people what he had done.  He […]

Sucuri & Protecting Your Website

Keep Your Website Safe With Sucuri   I realized today that I am more inclined to give negative reviews than positive. Isn’t that the way? So when someone asked me in response to my post on Sitelock if there are any good companies for keeping your website safe, I realized, this is the time to […]