Blog
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What Happens to your Clients and Practice if You have an Emergency?
What will happen to your firm, your clients if you have a medical emergency, or, god forbid, pass away suddenly? It doesn’t matter whether you are a sole practitioner or in a mega-sized firm, attorneys have a responsibility to make sure their clients’ needs will…
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My experience on 9/11 and my flight home a few days later.
Every year, as September 11 draws near, this is the question people ask. Where were you on 9/11? Today, my mind really focused on that day due to a radio program. People were sharing their memories; both those who lost family members and those who…
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Did you tell me you are recording me? No? Oh, well enjoy that prison cell.
Of late I have experienced several instances when someone on a phone call has mentioned in an off-hand way, long after the start of the call, that I was being recorded. I wasn’t particularly upset in either case but I was a bit taken aback…
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The Power of “I’m Sorry”
The importance of acknowledging a mistake and accepting responsibility to customers and clients.
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Watch out for Phishing – Here is how to respond
In the past month I had two items occur that raised my phishing alert. Phishing is a form of social engineering. Crooks frequently take advantage of the fact that people (1) like to be helpful and (2) make assumptions when someone calls or emails them…