Blog
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My experience on 9/11 and my flight home a few days later.
Every year, as September 11 draws near, this is the question people ask. Where were you on 9/11? Today, my mind really focused on that day due to a radio program. People were sharing their memories; both those who lost family members and those who…
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Is it time to get rid of business cards? No.
A look at why business cards remain a very important marketing and networking tool.
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Did you tell me you are recording me? No? Oh, well enjoy that prison cell.
Of late I have experienced several instances when someone on a phone call has mentioned in an off-hand way, long after the start of the call, that I was being recorded. I wasn’t particularly upset in either case but I was a bit taken aback…
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The Power of “I’m Sorry”
The importance of acknowledging a mistake and accepting responsibility to customers and clients.
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Watch out for Phishing – Here is how to respond
In the past month I had two items occur that raised my phishing alert. Phishing is a form of social engineering. Crooks frequently take advantage of the fact that people (1) like to be helpful and (2) make assumptions when someone calls or emails them…
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Thank you to the cloud for saving me from my obsessive need to hit control-s
Any business person has documents s/he uses over and over again. As a result we tend to have clean templates of those documents that we use to save time. Generally, if the template is well-designed it will have specific words that are meant to be…